Privacy Policy
Our privacy policy is simple.
We will never share your information with anyone except the Australia Funeral Directors Association and relevant employers who you are employed with when asked.
Ever.
We only collect basic information as found in the Sign Up for the purpose of reporting to the Australia Funeral Directors Association or your employer.
Here is the longer version.
Privacy Policy & Collection Statement
TLH Online Learning Limited (Funeral Learning Hub) collects personal information from Members, for the purposes listed in section 3 below.
1. The kind of personal information that Funeral Learning Hub collects.
The kind of personal information that Funeral Learning Hub will collect from you will depend on the circumstances in which that information is collected. It may include:
Your name including title.
Contact details (your address, email).
Current employment details, including the name of your employer, your position with that employer; and
Survey information at the end of a course.
2. Funeral Learning Hub collects personal information.
Funeral Learning Hub usually collects personal information through:
Its national websites, including through online survey forms
Enrolment and registration
The provision of customer service and support, including dealings you may have with a Funeral Learning Hub staff member.
3. Use and disclosure of personal information.
Funeral Learning Hub 's main purposes for collecting, holding, using, and disclosing personal information are the following:
To process and approve applications for membership with Funeral Learning Hub.
Facilitate course enrollments
Transactions including for the payment of services and Funeral Learning Hub materials.
Measure interest in Funeral Learning Hub 's services.
4. Accessing and correcting the information Funeral Learning Hub keeps about you.
You may at any time request access to the information that Funeral Learning Hub has collected from you. Funeral Learning Hub prefers that this request be in writing. All enquiries should be made by contacting Funeral Learning Hub in one of the ways below:
Email: [email protected]
Funeral Learning Hub may require that you provide sufficient identification before allowing you to access the personal information held about you. If Funeral Learning Hub is required or authorised by law to do so, it may refuse to provide you with access to this information. Funeral Learning Hub will either provide you with access or inform you of its decision to refuse access within 28 days of receiving your request.
5. Contacting Funeral Learning Hub.
Funeral Learning Hub is committed to providing a fair and responsive system for handling and resolving complaints. If at any time you wish to lodge a complaint in respect of the handling, use or disclosure of your personal information by Funeral Learning Hub you may do so in writing in one of the ways below:
Funeral Learning Hub will investigate your complaint and will use reasonable endeavours to respond to you as soon as reasonably possible, but no later than 28 days after receiving your complaint.
6. Disclosure overseas.
Funeral Learning Hub may disclose your personal information to other organisations. These may include organisations that are contracted to provide services to Funeral Learning Hub.
Generally, Funeral Learning Hub may disclose your personal information to overseas recipients for support and Funeral Learning Hub assistance as it uses cloud based internet applications that are hosted outside of Canada for its operational business platform.
7. General
Funeral Learning Hub reserves the right to amend this Privacy Policy at any time and notify you by posting an updated version of the Policy on Funeral Learning Hub’s website.
This Privacy Policy is in effect as of Sept 2023.
Collection Statement
TLH Online Learning Ltd. (“Funeral Learning Hub” or “we” “us” or “our”) collect your personal information (such as your name, contact details and company/employer) directly from you when you request that we consider your application for membership, sign up as a subscriber, enrol in an event or submit an online entry form, or otherwise.
We collect your personal information for the purposes of keeping you informed of the services we offer and developments that may be of interest to you, and running surveys to improve our services or services offered.
If we do not collect your personal information as described, we may not be able to provide you with the information you have requested or provide certain services to you.
Our privacy policy above contains information about how you may access the personal information that is held by us and seek correction of such information. This policy also contains information about how you may complain to us about a breach of the Australian Privacy Principles and how we will deal with such a complaint.
Funeral Learning Hub Subscribers
In registering for any Funeral Learning Hub event or membership subscription, you agree to be added to our subscriber database, where you will receive notification emails of updates, upcoming professional development courses. If you have subscribed by mistake or would like to remove yourself from this list in future, you are welcome to unsubscribe at any time using the link provided in future subscriber email communications.
Security
When purchasing from Funeral Learning Hub, financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. The 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding the Funeral Learning Hub security policy, please contact our client services area at [email protected]